Understanding what it will take is where Transformation truly begins… this is where we help.
Transformation doesn’t fail due to a lack of intent — it fails in the translation
Transformation and change can be exciting, challenging — and let’s be honest, sometimes exhausting.
But it doesn’t have to be frustrating, costly, or soul-draining.
Done well, transformation is energising, meaningful, and makes a positive difference to people, customers, and performance.
If you’ve landed here, it’s because deep down:
You want to be the leader(s) your people and organisation need right now.
You’ve realised that the “standard models” rolled out for every initiative are just not sufficient - and honestly, they seem to be getting even more complex and less connected to what’s really happening.
You’ve got a couple of war wounds from past transformations and change initiatives, and know the “this time it’ll be different” pep talks will only prolong the pain.
In addition, you want to:
Avoid wasted effort, premature investment, and negative customer experiences.
Ensure your transformation stays true to its purpose, not watered down to a “just get it done” mandate.
Attract and grow great people who can help lead the charge towards a new future.
“Claire gave a masterclass in stakeholder engagement. This is my go-to person when it comes to bridging the gap between Tech and Business - she gave practical frameworks and real talk about how to build trust, simplify complexity, and make teams work better together. Loved it. ”
“Brilliant session - great energy, execution and outcomes!”
“Claire is a powerhouse, combining skill and experience with the ability to sense what’s needed in the moment. She embodies adaptive leadership and shows up to every conversation with energy, passion and authenticity. When Claire says yes to something, she’s 100% committed and her drive and accountability are inspiring to those around her.”
The Hidden Step Most Leaders Skip
Most transformations fail — not because of bad strategy, but because leaders skip the most crucial step.
We have the plan. We get excited. We can see what could be. And then what do we do? We jump straight from strategy to execution.
What gets missed? Readiness.
What is the impact?
Waste: costly reworks, tech debt, hiring the wrong partners, premature investments.
People: Clarity and accountability become muddy - your best people either leave, become detached or burned out.
Customer damage: feedback loops are patchy at best, customers have only been considered from the inside-out business model perspective, forgetting that the customer may need to change what and how they buy.
Digitising dysfunction: duplication of efforts, distrust of data (ie: rogue spreadsheets), people are not trained or empowered to make better decisions with the new technology.
Stifled Innovation: if innovation is an afterthought, it will deliver as such.
Change fatigue: people start to treat the transformation as more clutter on top of their BAU, and things slowly, almost invisibly veer off track.
Leadership drift: decisions heavily weighted towards numbers or technology alone, missing the signals that will steer faster, better, and more aligned decision making.
Erosion of Purpose: the transformation that started as bold and meaningful gets reduced to “just get it done.”
How we help
At Tech Team Whisperer, we help organisations slow down to speed up.
What is really needed to go on this Transformation journey?
What is the Action Plan that will create the easiest path forward?
How do we execute amidst constant change?
This isnt about finding problems to solve - this is about shifting the approach from firefighting and reactiveness to creating structures that make the desired future state a given, not an exception.
As leaders, we have been hard-wired to be problem-solvers. The higher up in the organisation we are, the more problems we seem to solve.
Starting with Transformation Readiness shifts you and your C-suite from firefighting into creating conditions for success:
CEO → from ‘why can’t my people seem to figure this out?’ to ‘I’m confident in my leaders and our ability to deliver' - here’s why…..’
COO → from ‘are we just digitising dysfunction?’ to ‘this work has opened up so many streamlining opportunities’
CFO → from ‘are we prematurely investing in tech, consultants and partners?’ to ‘I’m confident we have a path forward which clearly links this Transformation to ROI’.
CPTO → from ‘my team are seen as ticket takers’ to ‘we are trusted partners and are already seeing adoption and usage uplift’ across the organisation.
CPO → from ‘how will this impact our culture’? to ‘how might this positively impact our culture and capability’?
CXO → from ‘don’t give my team any more release surprises’ to ‘our Customers are really excited to be on this journey with us - its creating a lot of pride in our front line teams’.
Transformation doesn’t need more dashboards or initiatives. It needs leaders who are clear with the Transformation purpose, yet comfortable with the ambiguity that comes with doing the unproven.
